For questions about products, orders, payments, shipping, returns, refunds, or general support, contact us using the information below.
Customer Support
Email: support@pretoriashop.com
Phone: +27788321028
Contact form: pretoriashop.com/contact/
For questions about an existing order, please include your name, order number, and the email address used during checkout.
Support Hours
Opening hours: Monday to Saturday, 9:00 AM–7:00 PM (closed on Sundays and public holidays)
Time zone: Africa/Johannesburg
We aim to respond within 12 hours during customer-service days.
Business Information
Business name: Pretoriashop
Legal company name: DECO B.T.
Legal form: SARL
Company number: SIREN 488 738 485
VAT number: FR36488738485
Registered address: 314 Avenue de Bazac, Beaulieu, 43800, France
Country of registration: France
Website: pretoriashop.com
The registered business address is not necessarily the return address. The authorised return address is provided by email after a return request has been reviewed.
Never send complete card numbers, card security codes, bank PINs, passwords, or other sensitive payment credentials by email or through the contact form.
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